Privacy Policy

This Privacy Policy explains how carynthialo.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and complying with applicable Australian privacy laws, including the Privacy Act 1988.

Information We Collect

We collect various types of information to provide and improve our property analysis services. The information we gather includes:

• Personal identification information such as your name, email address, phone number, and postal address when you submit contact forms or request consultations.
• Property-related information you provide when requesting analysis services, including location preferences, investment considerations, and specific property interests relevant to your consultation needs.
• Technical information automatically collected when you visit our website, including IP address, browser type, device information, pages viewed, and access times for security and optimization purposes.
• Communication records including emails, phone conversations, and consultation notes to maintain service quality and provide ongoing support for your property analysis needs.

How We Use Information

The information we collect serves specific purposes related to delivering our property analysis services and maintaining our business operations:

• To provide property market analysis and investment assessment services you request, including conducting research, preparing reports, and delivering consultation support tailored to your specific needs.
• To communicate with you about your inquiries, consultations, and service requests, ensuring you receive timely responses and relevant updates regarding your property analysis projects.
• To improve our website functionality, service quality, and user experience by analyzing how visitors interact with our site and identifying areas for enhancement.
• To comply with legal obligations, protect our rights, prevent fraud, and maintain the security of our systems and the confidentiality of client information.

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on the following legal grounds:

We process your information primarily to fulfill our contractual obligations when providing property analysis services you have requested. Additionally, we have legitimate business interests in maintaining client relationships, improving our services, and protecting our operations. Where required, we obtain your explicit consent before processing sensitive information.

Information Sharing

We maintain strict controls over who can access your personal information. We may share your data only in these specific circumstances:

• With trusted service providers who assist in our operations, such as data storage providers, communication platforms, and research database services. These providers are contractually obligated to protect your information and use it only for specified purposes.
• When required by Australian law, court order, or government regulation, or when necessary to protect our legal rights, prevent fraud, or address security issues.
• With your explicit consent for specific purposes you have approved. We will always inform you before sharing your information for reasons not covered by this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, access controls, regular security assessments, and staff training on privacy obligations. While we strive to protect your information, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. You may exercise these rights by contacting us:

• Access your personal information we hold and request copies of data we have collected about you, subject to certain legal exceptions.
• Request correction of inaccurate or incomplete personal information to ensure our records remain current and accurate.
• Request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Object to or restrict certain processing of your personal information where you have grounds relating to your particular situation.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services. These technologies help us understand how visitors use our site and enable certain functionality. You can control cookie settings through your browser preferences, though disabling cookies may affect some website features.

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Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to discuss how we handle your personal information, please contact us using the details below:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will post any revised policy on this page with an updated revision date. For material changes, we will provide additional notice through our website or direct communication. We encourage you to review this policy regularly.